Course Description

Special notes

This course is currently moving through the APMG qualification process, which is outside of the control of HP Education and other training providers. Although HP Education anticipates the information in this description will reflect what APMG will eventually approve, it is subject to change. If you register for this course, please be assured that HP Education will be managing this course's schedule in a normal way.

Course overview

This course covers the Service Strategy component of the ITIL v3 Life Cycle, focusing on Service Strategy principles such as Value Creation, Service Assets, Service Provider Types, Service Structures, and Service Strategy Fundamentals; the key activities in realizing those values; financial considerations (such as ROI, portfolio management, and demand management); organizational considerations; linking strategy, tactics, and operations; aligning technology with strategy; and challenges, risks and critical success factors.

Prerequisites

• ITIL v3 Foundation certification (from HF421S ITIL v3 Foundation or HE785S ITIL v3 Foundation Bridge)
• Note: Students must be able to provide certification proof in order to take the exam

Audience

Managers, operational staff, and others requiring deep knowledge of or involved in aspects of Service Strategy identified above.

Course objectives

• Service Management as a Practice
• Service Strategy Principles
• Service Economics
• Strategy and Organization
• Strategy, Tactics and Operations
• Technology and Strategy
• Challenges, Critical Success Factors and Risks

Next steps

• Other ITIL V3 Capability and Life Cycle courses - click here for guidance