Ways to Save

You can save on our course offerings in the following ways:

Taking advantage of the TREaGON Education Agreement.
Discounts are available for groups of eight or more students in the same class. On-site instruction is also possible for larger groups.

Course Description

At a glance
Course number	HF421S
Length	3 days
Delivery method	Instructor-led training (ILT) Onsite dedicated training (OST)
Price	USD $1,680 CAD $1,595

Special notes
This course is face-to-face. The exam is administered at 2:30pm on the last day of class (2:00 for Canada sessions). Please make travel plans accordingly. The cost of the exam is included in the course registration fee

Course overview
This 3-day course introduces the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and the exciting, hands-on HP Race to Results Service Management Simulation, which provides an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL V3 Foundation Certificate examination.

Prerequisites
Experience and knowledge of IT computing environments are useful but not essential

Audience
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization

Upon successful completion of this course participants will be able to:

Gain an understanding of the ITIL service lifecycle and its key components
Gain the knowledge necessary to prepare for the ITIL V3 Foundation Certificate examination from EXIN, ISEB or APM Group

Next steps
Modular courses covering ITSM Business stream or Capability stream leading to the ITIL Diploma

Benefits to you
Understand how IT Services create value for the business and the importance of IT Service Management in making this happen Understand how IT and the Business can collaborate to improve overall productivity and efficiency See how each stage of the service lifecycle contributes to the overall service and how each process and role plays a part Discover how to become more proactive Learn ITSM concepts via an exciting and interactive simulation

Service Management as a Practice

ITIL® Qualification Scheme

Revision and Mock examination

If you would like to see when this course is offered, click here