Course Description

ITIL V3 Managers Bridge (HP) - HF436S

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At a glance
Course number HF436S
Length 4 days
Delivery method Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)
Price

USD $2,500
CAD $2,700


Course overview

This 4-day course provides a management-level update on ITIL v3. It covers the components that are new to ITIL v3, and the significant differences between v2 & v3 in terms of concepts, processes, roles, and functions, and the relationships between resources, capabilities, processes and lifecycle phases.

NOTE: This course includes a 90-minute 20-question scenario-based complex multiple choice exam.

For classroom based sessions, the certification exam will be administered at 1:30pm on the last day of class. Students should make travel plans accordingly.

For RAIL sessions, students will need to register for the exam and travel to an approved site in the local area to take the proctored exam if desired. The exam price is included in the price of the Remote RAIL session.

Prerequisites

Candidates must already hold either (a) a V1 or V2 Managers Certificate in IT Service Management (b) 10.5 or more ITIL Expert credits from ITIL V2 Practitioner certifications.

Audience

Holders of either an existing Manager’s certificate in IT Service Management or at least 10.5 ITIL V2 Practitioner ITIL Expert credits, who wish to update their skills and knowledge to ITIL V3, and obtain the ITIL Expert certification.  (Note that candidates progressing to this course by meeting the 10.5 Practitioner credits will also need to take HF442S Managing Across the Lifecycle and pass its exam in order to achieve ITIL Expert certification.)

Course objectives

Upon successful completion of this course participants will be able to:

  • Gain a good management-level understanding of the ITIL V3, including all aspects of the ITSM lifecycle
  • Gain the knowledge necessary to prepare for the “ITIL V2 Managers to ITIL V3 Diploma” examination from EXIN, ISEB or APM Group

Next steps
  • Advanced Diploma

Benefits to you
  • Update your ITSM management-level knowledge to fully reflect the new concepts and all significant changes to ITIL at V3
  • Obtain the new ITIL V3 Diploma

Course outline

Service Management as a Practice

The Service Lifecycle

New and Changed Generic Concept and Definitions

New and Changed Processes

Functions

Roles and Organization

Technology and Architecture

Implementation Considerations

Complementary Industry Guidance

ITIL Qualification Scheme

Mock Examinations

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