Course Description

Service Offerings and Agreements (HP) - HF427S

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At a glance
Course number HF427S
Length 5 days
Delivery method Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)
Price USD $2,900
CAD $3,240
Credits Toward ITIL Expert 4

Special notes

This course includes a 90-minute multiple-choice exam.

For RAIL (live online instructor-led) sessions: The course will be in session on all five days (8:30am-4:00pm Central Time). This schedule allows you some extra office or study time at the end of each day. After completing the course, you will take the exam through CSME. Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you schedule your exam for within a few days of completing the course.

RAIL Students: To register for your exam, click HERE for instructions and to see a list of pre-approved exam locations. Note that the exam is included in the price for this course.

For face-to-face instructor-led sessions: The exam will be administered from 1:30pm - 3:00pm on the afternoon of the last day. Students should arrange their return travel accordingly.


Course overview

This course provides in-depth coverage of the ITIL V3 areas of Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.

Prerequisites
  • ITIL v3 Foundation certification (from HF421S ITIL v3 Foundation or HE785S ITIL v3 Foundation Bridge)
  • Note: Students must be able to provide certification proof in order to take the exam

Audience

Managers, operational staff, and others requiring deep knowledge of or involved in Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.

Course objectives
  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Finance Management

Next steps
  • Other ITIL V3 Capability and Life Cycle courses

If you would like to see when this course is offered, click here

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