Course Description

Special notes

This course is currently moving through the APMG qualification process, which is outside of the control of HP Education and other training providers. Although HP Education anticipates the information in this description will reflect what APMG will eventually approve, it is subject to change. If you register for this course, please be assured that HP Education will be managing this course's schedule in a normal way.

Course overview

This course provides in-depth coverage of the ITIL V3 areas of Capacity Management, Availability Management, IT Service Continuity Management, Information Security, Management, and Demand Management.

Prerequisites

• ITIL v3 Foundation certification (from HF421S ITIL v3 Foundation or HE785S ITIL v3 Foundation Bridge)
• Note: Students must be able to provide certification proof in order to take the exam

Audience

Managers, operational staff, and others requiring deep knowledge of or involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security, Management, and Demand Management.

Course objectives

• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management

Next steps

• Other ITIL V3 Capability and Life Cycle courses - click here for guidance